Who I Am
About Me
Certified ServiceNow professional with a track record of delivering ITSM excellence in enterprise environments.
Driving ITSM Excellence
ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) with 4+ years of hands-on experience supporting and enhancing ITSM processes in enterprise environments. Currently contributing to Meijer's enterprise platform in Chicago, IL.
Strong practical expertise in Incident, Problem, Change, Request, Release, and Knowledge Management — aligned with ITIL best practices. Experienced in configuring workflows, SLAs, approvals, notifications, and automations using Flow Designer, Business Rules, Client Scripts, and UI Policies.
Proven ability to provide ITSM production support, reporting, and continuous process improvements while collaborating effectively with service desk, operations, and business stakeholders across geographies.
Location
Chicago, IL, USA
Experience
4+ Years
Education
MBA — Lewis University
Certifications
CSA & CAD Certified
akashkondimoena@gmail.com
Phone
+1 704-657-4866